1. Scope

(1) The following General Terms and Conditions apply to all deliveries between us and a consumer in the version valid at the time of the order.

A consumer is any natural person who enters into a legal transaction for purposes which can predominantly be attributed neither to his commercial nor his independent professional activity (§ 13 BGB).

2. Conclusion of a contract, storage of the contract text

(1) The following provisions on the conclusion of a contract apply to orders placed via our online store https://www.isolanera.com .

(2)If the contract is concluded, the contract is concluded with

(3) The presentation of the goods in our online store does not constitute a legally binding contractual offer on our part, but is only a non-binding invitation to the consumer to order goods. By ordering the desired goods, the consumer makes a binding offer to conclude a purchase contract.

(4) Upon receipt of an order in our Internet store, the following regulations apply: The consumer submits a binding contractual offer by successfully completing the order procedure provided in our Internet store.

The order is placed in the following steps:

Before submitting the binding order, the consumer can return to the website on which the customer's details are recorded and correct input errors or cancel the order process by closing the Internet browser by pressing the "Back" button contained in the Internet browser used by him after checking his details. We confirm receipt of the order immediately by means of an automatically generated e-mail ("order confirmation"). With this we accept your offer.

(5) Storage of the contract text for orders via our Internet store: We store the contract text and send you the order data and our GTC by e-mail. You can also view the GTC at any time at https://www.isolanera.com/agb/. You can view your past orders in our customer area under My account --> My orders.

3. Prices, shipping costs, payment, due date

(1) The prices quoted include statutory VAT and other price components. Any shipping costs are added.

(2) The consumer has the option of paying in advance, cash on delivery, PayPal, credit card (Visa).

(3) If the consumer has chosen payment in advance, he undertakes to pay the purchase price immediately after conclusion of the contract. If we deliver by cash on delivery, the purchase price claim shall become due upon receipt of the goods.

4. Delivery

(1) Unless we have clearly stated otherwise in the product description, all items offered by us are ready for dispatch immediately. Delivery will be made within 10 working days at the latest. In the case of payment in advance, the delivery period begins on the day after the payment order is sent to the bank responsible for the transfer and for all other payment methods on the day after the contract is concluded. If the deadline falls on a Saturday, Sunday or public holiday at the place of delivery, the deadline shall end on the next working day.

(2) The risk of accidental loss and accidental deterioration of the item sold shall not pass to the buyer until the item has been handed over to the buyer, even in the case of sale by dispatch.

5. Reservation of title

We reserve title to the goods until the purchase price has been paid in full.

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6. Right of withdrawal for customers as consumers:

Right of withdrawal for consumers

Consumers are entitled to a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their independent professional activity:

Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.

To exercise your right of withdrawal, you must send us

BlackBundle GmbH
Jasmin Schmid, Vincent Schmid
Am Obstgarten 4
D-88145 Hergatz
E-Mail: contact@isolanera.com

your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or e-mail). You can use the attached sample withdrawal form, but this is not mandatory.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

We will bear the costs of returning the goods.

End of the cancellation policy

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7. Withdrawal form

Sample withdrawal form

(If you wish to withdraw from the contract, please complete this form and return it to us).

(*) Delete as appropriate.

8. Warranty

Payment can be made by PayPal, Klarna or credit card (Mastercard, VISA). There is no possibility of discount deduction. We reserve the right not to offer individual payment methods or to offer them only for certain orders.

Payment by PayPal or credit card

When purchasing by credit card or PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal L-2449, Luxembourg (hereinafter "PayPal"), we reserve the right to request an advance payment to be made via the PayPal payment service or by credit card. This amount will then be offset against the value of the goods retained or refunded after the return has been completed. When paying by credit card or PayPal, the consumer is obliged to provide security for the goods shipped. For this purpose, we reserve the right to request an amount in our favor from the credit line granted by the credit card company or PayPal as part of a so-called pre-authorization and to block it for a certain period of time.

Payment with Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the payment method Klarna PayLater. The payment is made to Klarna. Further information can be found in Klarna's terms of use. General information about Klarna can be found at www.klarna.de. Personal data will be processed by Klarna in accordance with applicable data protection laws and as described in Klarna's privacy policy.

10. Warranty

The statutory warranty regulations shall apply.